1. What are those funny looking trucks?

Answer: Look under the "What are those funny looking trucks?" section.

2. What time should I have my trash out for pick-up?

Answer: We ask all residential customers to have their trash out by 7:00am on their service day. Many will put their trash out the night before if they don't have animal problems. (see below)

3. What can I do to prevent animals from digging in my trash?

Answer: If you have pesky animals digging through your trash, you must be sure you have your lid secured to the can. If you just use bags, either double-bag the trash, or put one small dab of ammonia on the bag. This will repel any hungry little pest. Also, put your trash out the morning of your pick-up instead of the night before.

4. It is very windy outside. How can I secure my can so it doesn't blow away?

Answer: There really is no way to completely secure the can. After our drivers service the can, they will secure the lid back on and lay the can down so the lid stays in place and the can won't travel too far. Also, look under the "Tips" section below.

5. I live in a single family home or town home; what do I do when I want to throw away metal?

Answer: The Montgomery County Department of Solid Waste Services has a metal recycling program. Call 240-777-6410 to schedule a pick-up.

6. What happens if it snows? Will there be a pick-up?

Answer: It depends on the severity of the storm or depth of snow and/or ice. Check the real-time information ticker on our homepage for updates.

7. Do you work holidays?

Answer: We work all holidays except Christmas Day and New Year's Day.

8. How do I get one of your toters on wheels?

Answer: Call our office; our staff will be more than happy to accommodate you.

9. What are your office hours?

Answer: Monday through Friday 7:00am to 4:30pm. At any other time, please call and leave a message. We return calls promptly.

10. How do I schedule a bulk pick-up?

Answer: You can request a pick-up using our bulk pick-up request page or by calling our office.

Tips:

Never leave any item which is not for disposal next to your trash can, bag, or cart on pick-up day.

Never put paint or other liquids in your trash. If you have old paint cans, be sure the remaining paint is completely dry. You can add a little sand or dirt to speed the process. Please call our office to let us know you will be placing cans out for pick-up.

If it is windy the day of your scheduled pick-up, you may want to take the bagged trash out of the can and just put the bag out for pick-up. Empty cans have a habit of wind-surfing.

If you have any material which can blow around easily (packing peanuts, etc.), bag them in a secure fashion.

If you have an item to put out for us to pick-up and you are not sure whether it is OK to put out with the regular trash, please call our office and our staff will assist you.